All orders are dispatched via Royal Mail First Class. Orders placed before the allocated cut off time will be dispatched on the same day and should arrive on the next. The cut-off time varies each day so please check the delivery estimate in your basket which will let you know when your order will be delivered.
Our systems transfer the text automatically to our production line so please check your text is correct before ordering. The preview you see on site is exactly the same layout as is transferred to our laser engraving systems. We also manually check all items for defects while packaging.
However, should you have any problems with your tag or you are not entirely satisfied you may return it for a full refund within 14 days of delivery. Please contact us prior to doing so and include your original order number so we can process your refund as quickly as possible.