Frequently Asked Questions
We've listed some of the most common questions we receive regarding our Pet Tags.
If you can't find the answers you are looking for, please contact us.
When will my order be delivered?
We post all orders via Royal Mail First Class. Orders placed before the cut off time will usually be delivered on the next day (Monday – Saturday). When you place your order you will receive an estimated delivery date in your order confirmation email, and in your basket before completing your order. Please see our delivery & returns page for more information.
Does my dog have to have an identity tag by law?
Yes, the The Control of Dogs Order 1992 states:
…every dog while in a highway or in a place of public resort shall wear a collar with the name and address of the owner inscribed on the collar or on a plate or badge attached to it.
Contravention of the Order is an offence against the Animal Health Act 1981 punishable on summary conviction by a fine not exceeding level 5 on the standard scale (currently £5000).
To fully comply with this legislation you need to put your name on the front of the tag instead of your pet's name, or your name on the back of the tag along with your address and postcode. Please be aware that some training schools, such as The Kennel Club's Good Citizen Dog Training Scheme, require the owner's surname to be on the tag in order to pass the course.
Does my cat have to have an identity tag by law?
No. We are not aware of any current UK legislation which requires cats to have a collar tag. However we'd highly recommend it as it makes re-uniting you with your furry friend as quick as possible should they get lost or come to any harm.
Where can I buy your pet tags?
Our tags can be purchased exclusively through our own website. We strive to make our design and order process as accurate and simple as possible. Start on our home page or browse our range of tag designs, customise your tag, add to your basket and pay on-line. You can have your tag designed and paid for in under two minutes, and with you the next day.
Will my tag look exactly the same as it does on-line?
Yes. Our design process is entirely automated.
The text, font choices and layout of your tag is sent directly from our website to our laser engraving systems, which engrave the tag at 1000 dots-per-inch. We also manually check each tag for defects while packaging them, and will re-make your tag if we spot any imperfections.
I'm not happy with my tag, can I return it?
Yes. If you are not entirely happy with your order you can return it for a full refund. Please see our delivery & returns page for more information.
Can I purchase pet tags on my mobile or tablet?
Yes. Our website has been built to work on all modern mobile and tablet devices, as well as laptop and desktop computers.
Do I have to put my phone number, address and postcode on the tag?
No. You can put any information you would like on the reverse of the tag. You must put some information on the front of the tag which can be either your pet's name or your own, but other than that you can add as much or little information as you'd like.
Do your tags come with split rings?
Yes, all tags are packaged with two quality split rings (one large, one small) ready to attach to your pet's collar — free of charge.
Are your tags suitable for pets with magnetic therapy collars?
Yes. All out tags are made from aluminium which will not be attracted to a magnetic field.
What shall I call my pet?
That is entirely up to you! We do however have a list of Top Pet Names based on our recent orders - should you need some inspiration.
I have a question which isn't listed on this page?
No problem, please contact us - we aim to reply to all email same day (Monday – Friday).